Question 1

How do I Book an Appointment?

Accepted Answer

We now offer online Booking!! Use the 'Book Online' page in the menu at the top of the page! 
Or feel free to still call us at 701-609-5048! 
A credit card is now required on file to hold your scheduled appointment. When booking you will be asked for a credit card via over the phone or online before you can schedule the appointment. The card WILL NOT be charged when scheduling. Those that schedule in office will be required to have a credit card on file via our secure Mangomint system. If the client fails to comply with Cancellation/No Show policies below, then the credit card will be charged.
*Please let us know of any allergies or sensitivities to aromas or ingredients when you schedule your appointment. Also, if pregnant, inform us on how far along you are.

Question 2

What happens if I arrive late to my appointment?

Accepted Answer

Out of respect and consideration to your therapist and other customers, please plan accordingly and arrive 15-20 minutes early for your scheduled appointment. This allows time to change into robe and slippers, secure your belongings, do any remaining paperwork and enjoy a minute in our Haven Lounge before your service so you're not coming in stressed and rushed. If you arrive late or at your scheduled appointment time, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon when you arrive, your therapist will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session

Question 3

What if I have to cancel or reschedule my appointment?

Accepted Answer

A 24-hour advanced notice is required when cancelling/rescheduling an appointment. Any cancellations/reschedules with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged 50% for the scheduled service/services. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an "on call" status and have traveled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue. Thank you for respecting our policies, The Haven, our amazing staff and keeping The Haven operational.

Question 4

What happens to clients if they 'No-Show?

Accepted Answer

Anyone who fails to show up for a scheduled appointment and does not provide cancellation notice, will be considered a “no-show” and will be charged 50% for the missed appointment via credit card on file. Payment must be received prior to scheduling your next appointment. It is up to the owner and the practitioner if client will be allowed to rebook.

Question 5

Gift Certificates

Accepted Answer

Anyone who is using a gift certificate or pre-paid package for their session, and either “no-shows” or “late cancels” for their appointment, they will be charged that gift certificate or pre-paid session.

All gift certificate sales are final, we do not offer refunds on unused gift certificates. You can check gift card balances or purchase a new gift card.

Please use our gift card tab above to take you to our designated Mangomint link for online purchasing or come in and see us to purchase a gift certificate.

Gift cards MUST BE PRESENT TO REDEEM it is NOT The Havens responsibility to replace or track lost, stolen or misplaced cards.

Question 6

Age Requirements

Accepted Answer

The Haven is designed and intended to be an adult wellness center. However, there are occasions where children can be booked for services.  Children are not allowed in treatment areas, locker rooms, or event areas unless they are receiving a Haven service. In all cases the following guidelines apply:
 • Children ages 6-17 years old are required to have a Parental Consent Form signed and on file at The Haven to receive any spa treatments or services.
 • Children ages 6-14 must have an adult guardian present on the spa premises for the duration of their spa visit including during treatment time.
 • Unfortunately, The Haven cannot accommodate Children under the age of 6. To respect the experience of other guests, children under 6 are not permitted in the spa or salt spa at any time.

Question 7

Spa Party

Accepted Answer

Looking for that special day away with friends? A Spa party is a great way to catch up and relax at the same time.

Past parties have included Christmas Parties, family reunions, mother-daughter and special friend outings, bridal, bachelor and bachelorette parties.

We can accommodate parties of up to 8 people. We offer several Massage Modalities, Facials, 2 Float Pods and 2 Red-Light Wellness Cocoons with more options coming.

Bigger groups are typically booked Saturdays after 4pm to allow private spa use for you and your guests to fully enjoy yourselves and helps to not disturb the rest of the wellness spa experience for our other guests (this does require a fee to have spa to yourselves). Smaller groups can be booked during normal business hours. We try our best to be as accommodating as possible you are more than welcome to bring your own refreshment and we will serve it to you if coffee, tea or water does not meet you groups needs. We also allow food to be ordered in as well if our snacks are not enough for your group if your spending the day with us.

There is a 72 cancellation policy due to the fact that the spa is being reserved.

Question 8

Return Policy on Retail Items

Accepted Answer

It is our mission to provide you with the highest-quality of skin and body care products with your services. In the event you purchase any of our spa products for home use and find them to be defective, we will exchange any products within 14 days of purchase, provided a receipt is presented. Unfortunately, we cannot provide cash refunds for returned products. Instead a spa credit will be provided for any returned products to be used on any other products or spa services available here at The Haven.

HOURS: Tuesday-Friday: 9 AM - 6 PM Saturday: 9 AM - 6 PM Sunday + Monday : CLOSED

CONFIRMATION AND INTAKE FORM